* This product is sensitive to heat. During summer months, please consider purchasing our Insulated Shipping Containers with Ice Packs to avoid possible melting. Also consider upgrading to USPS Priority shipping or 2-day Air as the cooler only guarantees 48 hours of protection. Unfortunately, BariatricPal cannot control weather conditions which could affect products once an order has left our warehouse. We promptly ship all orders from our climate-controlled warehouse, but extreme temperature fluctuations during transit are out of our control. No returns, exchanges or credits on products that might have been affected by melting.
Simple Solution to a Sticky Situation: If you encounter product melting issues, place boxes of bars or unopened items in the refrigerator for about an hour. For best results, minimize handling of individually wrapped products as much as possible. Although appearance may be slightly altered, items will re-harden with no loss of nutrition or taste.