BariatricPal Shipping Information

We know you're excited to get your products, and we're here to ensure you have all the details for a seamless shipping experience. If you’re looking for information on our returns policy, please visit our Returns and Exchanges page.

Table of Contents

  1. Shipping Times & Delivery Estimates
  2. Holiday Shipping
  3. Shipping Costs
  4. Signature Required Policy
  5. Temperature-Sensitive Shipments
  6. Broken Protein Chips
  7. International Shipments
  8. Order Tracking and Changes
  9. Frequently Asked Questions
  10. Contact Us

Shipping Times & Delivery Estimates

At BariatricPal, we prioritize quick and accurate shipping. Orders placed before 12:00 PM EST are typically shipped the same business day. Orders placed after 12:00 PM EST will ship the next business day.

  • USPS Priority: 1-3 business days for delivery
  • UPS or FedEx: 1-5 business days for delivery
  • Expedited Shipping: Overnight shipping options available at checkout

You'll receive tracking updates via email once your package is shipped and delivered. If you’ve subscribed to text notifications, you'll also receive SMS updates.

Holiday Shipping Times

Shipping carriers may experience delays during peak holiday seasons due to high volumes. We recommend placing your order early to ensure timely delivery. Expedited shipping options are available during checkout to help minimize delays.

Shipping Costs

We strive to keep shipping simple and affordable:

  • FREE Shipping: Orders over $99 (after discounts) ship free to the contiguous U.S.
  • Flat Rate: For orders under $99, we offer 1-3 day expedited shipping for $9.99.
  • Alaska, Hawaii, and Puerto Rico: Shipping costs are calculated at checkout.
  • International Shipping: See our International Shipments section for more details.

Signature Required Policy

A signature is required for all orders over $200 to ensure your order arrives safely. If you’re not home during delivery hours, we recommend shipping to your workplace or another location where someone can sign for it.

Waiving the Signature Requirement

If you'd like to waive the signature requirement, please contact customer service before the item ships. You will need to complete and submit a liability release form. A customer service representative will confirm your request and apply it to your order.

Important: The signature requirement cannot be removed once the item is in transit. If the waiver isn't requested before shipping, you’ll be responsible for return and reshipment fees if the package is returned.

Temperature-Sensitive Shipments

If you’re ordering in a warm climate or during summer months, we recommend selecting the fastest shipping option at checkout to protect your items from heat. We also offer the option to ship your products in an Insulated Styrofoam Container with ice packs for extra protection.

If your items arrive melted, don’t worry! Just pop them in the fridge for about an hour, and they'll firm up without losing taste or nutrition.

Quick Tip: Let your melted items cool down before enjoying them again. They’ll still taste great!

Broken Protein Chips

We take care in packing your products, but sometimes protein chips have a little too much fun in transit and arrive pre-crushed. Don’t worry — think of it as a time-saver for meal prep!

Here are a few creative ways to use those broken chips:

  • As a crunchy topping for mac and cheese or casseroles
  • As a breadcrumb replacement in meatloaf or meatballs
  • Sprinkled over soups, salads, or chili for extra texture
  • Mixed into your morning egg scramble

International Shipments

We’re happy to ship to Canada, Australia, and many other countries. Shipping rates are calculated at checkout based on your location and the weight of the package.

Important: Please check your country’s customs regulations before ordering. We are not responsible for customs duties, taxes, or additional fees imposed by local authorities. If a package is returned due to customs restrictions, you’ll be responsible for return shipping fees, and a restocking fee may apply.

Order Tracking and Changes

Tracking Your Order

  1. Log into your BariatricPal account
  2. Go to "Order History"
  3. Select your order to view the tracking number

All customers will receive tracking updates via email when their package is shipped and delivered. If you’ve subscribed to texts, you’ll also get SMS updates.

Modifying or Canceling an Order

Need to make a change? Contact customer service as soon as possible. Changes or cancellations aren’t guaranteed once an order starts processing.

Frequently Asked Questions

  1. Q: How long will it take to receive my order?
    A: Domestic orders typically arrive within 1-5 business days. International delivery times vary by location.
  2. Q: Do you ship to P.O. boxes?
    A: Yes, we ship to P.O. boxes via USPS.
  3. Q: Can I change my shipping address after placing an order?
    A: Contact customer service as soon as possible. Changes may not be possible once an order is processing.
  4. Q: What should I do if my package is lost or damaged?
    A: Please contact customer service within 48 hours of the expected delivery date for assistance.
  5. Q: Do you offer expedited international shipping?
    A: Yes, expedited options are available at checkout.

Contact Us

If you have any questions about shipping, tracking, or anything else, please visit our Contact Us page for support.