Satisfaction Guarantee

Table of Contents

1. Best Price Guarantee
2. Quick Summary
3. Return Policy
   • Returning Unopened Items
   • Returning Opened Items
   • Packaging and Shipping Returns
   • Return Policy Exceptions
4. Helpful Tips for Melted Products
5. Frequently Asked Questions

Best Price Guarantee

We search the internet to ensure that we’re offering the lowest prices on bariatric supplements and stand behind this promise. We will match or beat any competitor's pricing. We also honor any competitor discount codes and coupons.

Products must be identical and in stock, and the advertised price to be matched must be currently valid at the time of the price match.

Contact us for details.

Quick Summary

• 30-day return window for most items
• Unopened items: Full refund or store credit (minus shipping)
• Opened items from select brands: Store credit or exchange
• RMA number required for all returns
• Exceptions apply for certain products and situations

Return Policy

Returning Unopened Items

If you’re not satisfied with your order, you can return unopened items in resellable condition within 30 days of receiving them for a full refund or store credit (minus shipping costs). Returns are not accepted after 30 days.

Returning Opened Items

If you’ve tried a product and didn’t love it, you can return opened items from the following brands within 30 days, as long as no more than 1-2 servings are missing:

• BariatricPal
• Bariatric Advantage
• Alex's Low-Acid Organic Coffee
• Doctors Designs
• Legendary Foods
• PatchAid
• ProtiDiet
• Smart Baking Company
• ThinSlim
• Wellesse
• WOW!

You can choose between a store credit (minus shipping) or exchange for a different flavor of the same product.

Packaging and Shipping Returns

Please package items carefully to ensure they aren’t damaged during return shipping. We cannot issue refunds or credits for products damaged during return shipping. We recommend insuring return shipments to cover any potential damage or loss.

Important: To begin a return, please Contact Customer Service to get your return authorization (RMA#). Returns without an RMA# won’t be accepted.

Return Policy Exceptions

Clearance & Short-Dated Items

Clearance and short-dated items are final sale and cannot be returned or refunded. Short-dated items are sold at a discount and marked with a "best by" date.

Protein Powders

No returns or exchanges are accepted for opened jugs or bags of protein powders. We offer single-serving samples so you can try them before purchasing larger quantities. Opened single-serving samples are also non-returnable.

Subscription Boxes

Subscription boxes and the items inside are non-returnable. We only replace items if they are defective, damaged, or missing.

Broken Chips

We package items carefully, but we cannot guarantee that chips won’t break during shipping. Unfortunately, we cannot issue refunds for broken chips.

Exchanged Items

We cannot accept returns or exchanges for items shipped as replacements or exchanges.

Weather-Related Damages

We are not responsible for weather-related damage to products after they leave our facility. To avoid damage caused by extreme temperatures, have your packages delivered to a location where they can be brought inside immediately. For faster shipping, choose an expedited method or add our Cold Pack Service, free for orders over $50.

Helpful Tips for Melted Products

If your bars or other items arrive melted, refrigerate them for about an hour. The appearance may change, but the taste and nutritional value will remain the same. Minimize handling of individually wrapped products while they re-harden.

Frequently Asked Questions

Q: How long do I have to return an item?

A: You have 30 days from the date you receive your order to initiate a return.

Q: Do I have to pay for return shipping?

A: Yes, customers are responsible for return shipping costs unless the return is due to our error.

Q: How long does it take to process a refund?

A: Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

Q: Can I return an item if I’ve used it?

A: For certain brands listed in our policy, you can return opened items with 1-2 servings missing. However, this doesn’t apply to all products, so please check the specific guidelines for the item you wish to return.

Q: What is the Cold Pack Service?

A: Our Cold Pack Service helps protect temperature-sensitive items during shipping. It’s free for orders over $50 and can be added to any order for a small fee. This service includes special insulation and ice packs to keep your items cool during transit.

Packaging and Shipping Tips

Customers returning any items must package items properly, as we are unable to provide refunds or credits for products damaged during return shipping. We recommend insuring return shipments; this way customers can file a claim with the return shipping carrier if the return package is damaged or lost.