Frequently Asked Questions

Products and Shopping

You can use the navigation panel to search by category or brand. You can also use the search bar to type in one or more keywords. Examples include “chocolate protein powder” “BariatricPal vitamins,” “snacks,” and “calcium for sleeve.” 

We’re sorry about that, but we’ll try to fix it if we can! We aim to be your one-stop source for weight loss supplements, meals, and snacks. If you do not see the product or brand you want, please let us know using our Suggest-A-Product program.

When you shop, you can put items in your shopping cart. When you’re ready to check out, all the items you put in your shopping cart will be listed on the checkout page so you can take another look to make sure you have everything you need.

The shopping cart works just like a regular store, but better! That’s because you can put items in your shopping cart and come back later, and your shopping cart will still have those items! Just make sure you’re logged in when you’re filling up your cart. 

Weight Loss and Nutrition

A surgeon, regular doctor, or nutritionist can offer the best advice on which bariatric supplements are right for you. You can also browse our store to find recommended supplements based on need, such as before or after surgery, or based on which kind of surgery you had, such as gastric bypass, gastric sleeve, or lap-band. If you have a question, you can always Contact Us by phone or email. 

Your body needs certain nutrients to stay healthy. These include protein, vitamins, certain minerals, and other nutrients, such as fiber and omega-3 fatty acids. Even if you eat healthy, it can be hard to meet your nutrient requirements when you’re losing weight or after weight loss surgery. 

Nutritional supplements can help make sure you get the nutrients you need while you stay healthy and lose weight. 

Payment

Promotions are super fun for us and for you! Get FREE products based on your total purchase of $50 and more! BariatricPal members will receive regular coupon codes in their email inboxes. Check back in often for sales on different brands and products…you never know what kind of great deal you can snag. We’re committed to bringing you the best values. We also guarantee the lowest possible price on every product through our price matching program. See our Price Guarantee page for details. 

Get discounted prices on every order, and never run out of the weight loss items you need! That’s what you can expect when you sign up for the subscription program. You get 5%-25% on each order without needing to remember to re-order when you’re getting low.

Just select the “Subscribe & Save” option on eligible products. Choose how often you want them delivered, and how many you need for each delivery. Then enjoy your 5%-25% discount and regular deliveries to your home or office with no hassle. You can cancel at any time, no questions asked.

It’s simple. We guarantee the lowest price on the internet. If you see the identical product advertised anywhere for less, we’ll match it. The price must be current, and the competitor’s item must be in stock. We value your business and want to be sure you know it! See our Price Guarantee page for details.  

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. As well as payments via PayPal, Apple Pay, Amazon, Google payments and AfterPay.

We take your security seriously. The BariatricPal Store is an SSL encrypted and secured site. You can view a copy of our GlobalSign SSL certificate here.

Shop Pay Installments

  • When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments— with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
  • The installments option on Shop Pay is available on debit and credit cards.

No, there are no late fees if you miss a scheduled payment.

  • No, if you choose to pay in installments through Shop Pay, there will be no impact to your credit score. For Shop Pay installments, Affirm will not report to credit bureaus.

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

You can manage all of these settings through the Shop portal here.

If you have more questions about how Shop Pay works, they have a great article about it here.

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

Shipping and Tracking

We know getting your products as soon as possible is essential. At checkout, you can select the option that is best for you. The BariatricPal Store offers USPS, FedEx, and UPS shipping options. We suggest upgrading to a quicker shipping option if the weather is warm or your order is temperature sensitive. You can find out more at our Shipping Page.

1-5 Day Expedited shipping within the contiguous U.S. is free for any order over $99. This excludes deliveries to Hawaii, Alaska, and Puerto Rico.

For orders under $99, we offer 1-5 Day expedited shipping for a flat rate of only $7.99. Check the details at our Shipping Page.

We know you are excited to receive your healthy products, and we do our best to pack and ship your order as soon as possible. Orders are normally shipped out the same day, if they're received before 12PM EST. Most orders are shipped by USPS Priority and take 1 to 3 business days to arrive from the time we ship them. You can expect to receive FedEx Ground shipments in 1 to 5 business days from the time we ship them. For faster delivery, you can choose another shipment option at checkout.

You can look at our Shipping Page to see an estimate of when your order will arrive.

You will receive a confirmation email after you place your order. Once your order ships, you can track your order by logging into your account at the BariatricPal Store. 

  • Email Notifications: Each notification comes with an "unsubscribe" button that allows you to unsubscribe from shipping notifications.
  • SMS Notifications: Reply to message: STOP, UNSUBSCRIBE, CANCEL, or QUIT will unsubscribe the number from receiving notifications.Reply to message START or YES will resubscribe.

Returns

You can return a product, no questions asked, if for some reason you change your mind about your purchase. You can receive a full refund (less shipping and handling charges) or BariatricPal Store credit if the product is unopened. You have 30 days to initiate the refund process. Contact Customer Service for help.

Returning Unopened Items

We hope you are delighted with your order. If not, you can return any unopened items in resellable condition with no questions asked within 30 days of receiving them for a full refund or store credit (less shipping costs). BariatricPal will accept no product returns after 30 days.

Returning Open Items

If you try a product and do not like it, we're sorry! We accept opened packages from the following brands within 30 days of the time you receive them as long as they have no more than 1-2 servings missing:

  • BariatricPal
  • Bariatric Advantage
  • Alex's Acid-Free Coffee
  • Doctors Designs
  • Legendary Foods
  • My Protein Bites
  • NutriNoodle
  • PatchAid
  • ProtiDiet
  • Smart Baking Company
  • ThinSlim
  • Wellesse
  • WOW!

You can opt for a full store credit (less costs of shipping) or exchange for a different flavor of the same product.

Customers returning any items must package items properly as we are unable to provide refunds or credits for products damaged during return shipping. We recommend that customers insure return shipments; this way, customers can file a claim with the return shipping carrier if the package is damaged or lost.

You must Contact Customer Service to begin the returns process and receive your RMA #. We can not accept returns that our customer service department doesn't pre-authorize.

Return Policy Exception: Protein PowdersBariatricPal sells single-sized portions of most of our protein powders for you to try before purchasing a larger quantity. Therefore, no returns, exchanges, or credits will be allowed on opened jugs and bags of powders.

Also, opened, single-sized protein powder samples are not eligible for store credit or refund.

Return Policy Exception: Subscription Box (Box of the month club) We do not accept returns or exchanges on subscription boxes or items in our subscription boxes. We only replace items if they are defective, damaged, or missing from your box.

Return Policy Exception: Broken Chips

We do everything we can to deliver your products in perfect condition. We cannot be liable for protein chips breaking into small pieces during shipping.

Return Policy Exception: Returned or Exchanged Items

We can not accept returns or exchanges for products shipped as replacements or exchanges.

Return Policy Exception: Weather-Related DamagesBariatricPal cannot be responsible for weather conditions that could affect products once an order has left our premises. We promptly ship all orders from our climate-controlled warehouse, but extreme temperature fluctuations during transit are out of our control.

No returns, exchanges, or credits accepted on products affected by melting or freezing. To help minimize the possibility of receiving weather-related damaged products: Avoid packages being left outside by having orders delivered to your work address or other alternative location, such as a neighbor's home, where you can bring the box inside immediately.

We’re sorry you did not like the item you ordered. If the product is unopened or has less than one serving missing, please Contact Customer Service to begin the return process within 30 days of receiving it.

Subscription Program

The BariatricPal Store subscription program is designed to help you keep the weight loss products you need on hand. Never run out again! Choose your product(s) to subscribe to, decide how often you want them delivered, and know that they’ll be delivered when you need them without worrying about it. Delivery and billing are automatic.

When you sign up for regular automatic delivery you always get 5%-25% off the regular price! No more worrying about running out of the supplements, bariatric meals, and protein powders you need.

You can manage your Bariatricpal Subscribe and Save subscriptions here.

 Bariatric Box of the Month Club

Each month, members receive a unique bundle of store products and samples. No two months’ bundles are the same. 

What’s in the box? It changes each month, so you will find out when you open it! You might get…

  • Top-selling store products.
  • Samples of our newest products so you can be first to try them!
  • Great-tasting protein bars and shakes in both classic and daring flavors.
  • Ready-to-eat snacks and/or instant meals – all high-protein, low-carb.
  • Samples of vitamins, minerals, and health-boosting supplements.
  • Other weight loss helpers, such as measuring aids.
  • When you subscribe, you are billed immediately. 
  • You will receive your box for the month in which you subscribe. Boxes begin shipping around the 25th of the month.  
  • After the first month, you will be billed on the 19th of each month.

You can edit, cancel, skip or pause your BariatricPal box subscription at any time here

We understand that your privacy is important and we make sure that your BariatricPal Store purchase is discreet. Your bariatric box is shipped discreetly in a plain brown box with no stickers or markings on the box to indicate its contents.

YOU, if you want:

  • Great-tasting, fun products.
  • Exclusive discounts every month on the products you try.
  • Variety, taste, and protein on your pre-op diet or solid foods post-op diet.
  • Help losing weight with or without surgery.
  • More protein, less sugar, and more flavor.
  • Samples of new and delicious products without committing to an entire box.
  • High-protein, nutritionist-developed menus to help you lose weight.

PatchAid Vitamin Patches

PatchAid patches are vitamin supplement patches that you wear on the skin. They help you achieve your desired health goals — better sleep, more energy, stronger bones, clearer skin, and more.

PatchAid releases essential nutrients when applied on the skin bypassing the digestive system which partly destroys or neutralizes oral vitamins before they ever reach the bloodstream.

Research studies show that topical patches can deliver as much as 95% of the supplement to the cells where they are needed versus as little as 5% for oral supplements.

More Convenient 

Only 1 patch a day for consistent nutrient bioavailability throughout the day or night. Say goodbye to 5-6 pills a day. PatchAid's innovative reservoir system allows each topical patch to provide the most active and potent ingredients offered. Multiple studies have shown that the 24-hour bioavailability, like the delivery system employed in our patch delivery system, can provide real and substantial health benefits.

Highest Quality Guaranteed

PatchAid's manufacturing facilities contain the most advanced equipment and technology available. During every step of the manufacturing process, quality is constantly monitored in order to achieve the highest level of technical excellence. All raw materials are examined upon arrival to verify their purity and potency, and every PatchAid product is routinely tested for efficacy and consistency.

Most people take their dietary supplements orally in the form of tablets, capsules, and powders.

Is there a better way to take your supplements? The answer is "YES". Medical health professionals backed up by countless controlled clinical studies support the fact that transdermal patches are the superior delivery method for taking vitamins and supplements.

Transdermal means "through the skin" or dermis, delivering nutritional supplements directly to the bloodstream using transdermal time-release formula patches.

The dietary supplements travel to your stomach, where they are immediately introduced to a powerful mix of digestive acids. The vitamins or supplements can remain in your stomach for up to 4 hours which is normal for the digestive process. During this process, supplements continue to be degraded by the powerful digestive stomach acids. After that 4 hour period in the stomach, the remaining degraded supplement's nutrient value starts its journey into the small intestine tract where it will be absorbed into the bloodstream and delivered throughout the body. Studies have shown that on the average, less than 10% of the original vitamin and supplement that you've taken actually survives the digestive process, which dramatically reduces the dosage that you paid for and thought you were getting.

Moments after a PatchAid patch is applied, your skin activates the patch and begins to transit through the skin into the small blood vessels called capillaries that are plentiful under the skin. This is the direct delivery of the vitamins and supplements active ingredients into the bloodstream or what is called Transdermal Delivery. Nutrients are absorbed directly through the pores in the skin.


Because of our unique time release formulation, an increase in Bio-availability is achieved. Delivering Vitamins and Nutrients through the skin allows for maximum absorption increasing the health benefits. Transdermal patches have been estimated to be 7 to 8 times more effective than pills and powders.

  • Maximum dosage absorption.
  • Delivered directly into the bloodstream.
  • Avoiding the stomach and digestive system that destroys and degrades the active ingredients you desire and are paying for.
  • 3 to 5 minutes activation compared to 4 hours of passing through the stomach and digestive process.
  • Patches are simply more convenient, more effective and a better choice.

PatchAid patches are designed and formulated to be worn Daily as a regimen for better health.

Yes, any healthy person can use a PatchAid Topical Patch. No prescription is required, and all Topical Patches made by PatchAid are safe and convenient to use when the directions are followed. If you are pregnant, nursing, have any serious health conditions or take certain medications, you should consult your doctor or other health care professional before using topical patches or any other nutritional supplement.

All Topical Patches made by PatchAid contain ingredients that are registered food supplements that are considered safe for human consumption.

Simply place the patch anywhere on your skin. The thigh, the shoulder, the back and the upper buttock are particularly good locations to ensure privacy. The patch will keep in place thanks to the natural adhesive employed by PatchAid. Continue to wear the topical patch for 8 hours maximum. Replace the patch as directed, placing it on different parts of your body in a revolving cycle.

Only if you want! PatchAid patches are small and they have a skin-tone coloring so people may not notice them if they are exposed on your skin. However, if you want to be sure that people are not able to see your patches, just put them on a place on your skin that is covered with your clothes. Any clean, hair-free area works fine.

Apply our patches on your body in a location with little or no hair. Your hip and shoulder are recommended locations. For best results, rotate the patch location, placing it on different parts of your body in a revolving cycle. Remember that the ingredients must be in contact with skin to be effective.

Yes! You can use your PatchAid patches whenever you want. You can use them at night or during the day. You do not need to apply them at the same time each day, either; just remember to use one new one (of each type that you are using) in every 24-hour period.

The Topical Patches made by PatchAid are specifically designed to stay on your skin for up to 12 hours without causing any irritation or discomfort. Although, we suggest wearing your patches for up to 8 hours. If your skin reacts negatively to the application of a topical patch, immediately remove the patch and consult your doctor. In addition, the price paid for the patches will be refunded to you thanks to PatchAid’s money back guarantee. We want our patches to be a positive benefit in your life and not a negative.

Our patches are not water-resistant. If water comes in contact with the patch it may strengthen the adhesive, making the patch difficult to remove. If patches are exposed to water, try using baby oil or rubbing alcohol for easier removal.

Yes, most people wear several PatchAid Patches every day, the idea is the same as taking multiple Vitamin products daily. However, it is not necessary to wear more than one of the same type of Patch at a time.

If you forgot to place a PatchAid patch at the proper time, remedy as soon as you remember. Although you might temporarily miss the benefits of wearing the patch, there will be no negative consequences. Once you start your Patch Cycle again, the benefits you have experienced will return as you renew the process. But do not try to compensate for forgetting by using two patches at once. Please always use the PatchAid patches as directed.

The PatchAid Topical Patch has not been shown to have any serious side effects. However, if you are pregnant, nursing, have any serious health conditions or take certain medications, please consult your doctor or other healthcare professional before using this product. Most importantly, please check the ingredients of each patch and do not use a Topical Patch if you are allergic to any of the given nutritional supplements or ingredients.

Although PatchAid Topical Patches can have wonderful health benefits for you, please consult your physician before using any of our Topical Patches if you are pregnant or breastfeeding.

Yes. PatchAid Topical Patches are 100% Ephedra-free.

You should store all PatchAid Topical Patches away from sources of heat, moisture, and direct sunlight. Do not store Topical Patches in the bathroom. In addition, keep Topical Patches out of the reach of children and away from pets and all other animals. Topical Patches can be stored for up to 2 years from the date of manufacture that is listed on the product packaging.

Yes, PatchAid Topical Patches can be packed safely in carry-on or check-in luggage for airplane travel. Since there are no liquids or gels in the product, it is not subject to the new FAA restrictions for carry-on items.

To be simple and clear, the Topical Patches sold by BariatricPal and produced by PatchAid are the most effective available in today’s market. In addition, while being convenient and safe to use, our Topical Patches are inexpensive when compared to other brands.

There is absolutely no substitute for a healthy diet, but even the healthiest of diets ca still leave gaps. Are you sure you are getting your full requirements of 27 essential vitamins and minerals every single day? Do you need extra amounts of specific nutrients for your individual circumstances, such as iron if you are an active woman, or vitamin B12 if you have had gastric bypass or gastric sleeve weight loss surgery? Supplemental nutrients can relieve these worries.

Customer support

Between 8:00am and 12:00pm EST, you can call us toll-free at :
 (855) WLS-BPAL [(855) 957-2725] or locally at (646) 854-3790.
Please leave us a voicemail if we aren't available and we will return your call very quickly!

Send a message

You can fill out our online contact form or email store@bariatricpal.com and we will get back to you very quickly.