Prior to her years of experience as a seasoned customer service representative, she earned her degree in Secondary Education. Her life’s work brought out her passion for imparting knowledge to and connecting with people from all walks of life. She persistently carries that same dedication and then some to her customer service work. Her top commitment is to always put every customer on every front line of importance. In her spare time, Monica enjoys an occasional hike or a good read. She jogs a lot in her favorite park and she never fails to pair her day with a bottle of watermelon juice.