Customer Satisfaction Team

BariatricPal Store Customer Satisfaction Team:

Our customer satisfaction team is available 365 days per year! Ever wonder who the voice on the phone is when you give us a call? Who you're chatting with on our website? Who responds to your emails? Meet the friendly BariatricPal Store Customer Satisfaction team!

Abby Fernandez
Abby’s education includes an undergraduate degree in Psychology and a Master’s in Guidance and Counseling. Her degrees elicit more than a cursory glance from people. She loves to slice conflicts in half and she has a strong sense of compassion for others. Abby has over 5 years of unremitting dedication to great customer satisfaction. She wants to guarantee that all problems are resolved in a timely manner. She has also devoted her life to helping less fortunate and malnourished children by organizing feeding programs sustained with healthy and nutritious food. “Make a life that we love out of what we do. But never forget others.” is the motto that keeps her going. Mountain climbing and swimming are some of her favorite hobbies. She’s definitely an exuberant wandering mermaid. 
Queen Aba
Queen Aba
Queen is a former Performance Analyst. She’s fond of maintaining and analyzing behavioral gap trends and opportunities. Her top goal is to provide excellent customer service to her customers. Helping them is easy for her because she’s passionate about it. She’s also an amateur model for fashion. This is the main reason why she keeps herself fit all the time. She began her career in health care services after gaining weight from giving birth three years ago. She started her fitness training with the help of exercise in the gym and muay thai. She enjoys promoting physical fitness to everyone. Queen firmly believes that a fit and healthy body is the best fashion statement. 

Monica Cuzon
Customer Satisfaction Agent

Prior to her years of experience as a seasoned customer service representative, she earned her degree in Secondary Education. Her life’s work brought out her passion for imparting knowledge to, and connecting with people from all walks of life. She persistently carries that same dedication and then some to her customer service work. Her top commitment is to always put every customer in every front line of importance. In her spare time, Monica enjoys an occasional hike, or a good read. She jogs a lot in her favorite park and she never fails to pair her day with a bottle of watermelon juice.