Politique de résiliation

Last updated: August 21, 2026

This Purchase Options Cancellation Policy explains how subscriptions, pre-orders, and try before you buy purchases work at BariatricPal, and exactly how you change or cancel them. It is written to be read, not skimmed past. If anything here is unclear, contact us using the details at the bottom of this page and we will walk you through it.

The short version

A BariatricPal subscription renews automatically and keeps going until you cancel it. There is no fixed end date.
You choose the product, the delivery frequency, and you see the price before you enter any billing information.
You give separate, express consent to the recurring charge at checkout. Agreeing to our Terms of Service by itself does not sign you up for anything recurring.
You can cancel yourself, online, in your account portal, in about the same number of clicks it took to subscribe. You can also cancel by email or by phone. Cancelling is free.
Cancelling stops your next unshipped billing cycle. An order that is already being packed or has already shipped will still be delivered.
You can also skip a shipment, pause, change how often you receive it, move your next ship date, or update your card, all in the same place.

1. What this policy covers

Some items in the BariatricPal store can be bought as a one time purchase or through a different purchase option: a subscription, a pre-order, or a try before you buy offer. This policy covers all of those options. It sits alongside our Return Policy and our Terms of Service. If this policy and the Terms of Service ever conflict on the subject of cancelling a subscription, this policy controls.

2. Automatic renewal, in plain language

When you buy bariatric vitamins, protein products, and bariatric friendly foods on a subscription, you are signing up for an ongoing arrangement, not a single purchase. Here is what that means:

It repeats. We charge the payment method you saved and ship your order again on the schedule you chose.
It continues until you cancel. Your subscription does not expire on its own. It renews for each new billing cycle, indefinitely, until you cancel it or we stop offering it.
You stay in control. There is no minimum number of orders, no contract term you have to serve out, and no penalty for stopping.

If you only want a single delivery, choose the one time purchase option on the product page instead of the subscription option.

3. What we tell you before we take your billing information

Before you enter or confirm payment details for a subscription, we present all of the material terms of the offer in a clear and conspicuous way, next to the place where you agree to them. Those terms are:

The product. The exact item, size, flavor, or variant that will ship each time.
The frequency. How often it ships and is billed, for example every 30, 60, or 90 days, based on the interval you select.
The price. The recurring amount you will be charged, including any subscription discount applied, plus applicable taxes and shipping calculated at checkout for each order.
That it renews automatically and continues until you cancel.
How to cancel and that cancelling is free.
That the price can change. We may change the recurring price, the shipping cost, or the terms of a subscription offer. If we do, we will notify you in advance by email at the address on your account, and the change will apply only to billing cycles after that notice. Where state law requires a longer notice period or a fresh consent for the new price, we will follow that law. If you do not want the new price, cancel before the next billing cycle and you will not be charged it.

4. Your consent to the recurring charge

You enroll in a subscription by choosing the subscription purchase option and then giving express affirmative consent to the recurring charge at checkout. That consent is a separate, dedicated action about recurring billing. It is not bundled into our Terms of Service, our Privacy Policy, or any other agreement, and accepting those documents does not enroll you in a subscription.

After you enroll, we send you an order confirmation by email that repeats the material terms above: what you are getting, how often, at what price, that it renews automatically until cancelled, and how to cancel. Keep that email. It contains a direct link into your subscription.

5. How to cancel

You have three ways to cancel, and you may use whichever you prefer. You do not need to give a reason, sit through a retention offer, speak to anyone, or send anything in writing beyond a simple request.

5.1 Cancel yourself, online

This is the fastest method and it is available at any time, day or night.

Go to your account portal at store.bariatricpal.com/account and sign in, or use the manage subscription link in any order confirmation or renewal reminder email we have sent you.
Open Subscriptions and select the subscription you want to end.
Select Cancel subscription and confirm.

The cancellation is applied immediately and the subscription status in your portal changes to cancelled. We also send you an email confirming the cancellation. If you do not receive that email, contact us so we can verify the subscription is closed.

5.2 Cancel by email

Email store@BariatricPal.com from the address on your account and tell us you want to cancel your subscription. That is enough. We will process it and reply with a confirmation. If you email us from a different address, include your order number or the name and address on the account so we can find it.

5.3 Cancel by phone

Call (855) 957-2725, Daily, 8:00 AM to 12:00 AM Eastern Time. Tell the representative you want to cancel. If you reach us outside those hours, leave a voicemail with your name, the phone number or email on your account, and your request to cancel. We will treat the request as made at the time you left it, and we will confirm by email.

5.4 Cancelling is free and as easy as signing up

We do not charge a cancellation fee, an early termination fee, a restocking fee for cancelling, or any other penalty for ending a subscription. Cancelling takes about the same effort as signing up did. Because you can sign up online, you can cancel online, in the same account, without calling or writing to anyone. We will not require you to complete extra steps, accept an offer, or answer questions before we honor a cancellation.

6. When your cancellation takes effect

Your cancellation applies to your next unshipped billing cycle. In practice:

Future orders stop. Once you cancel, we will not bill you or ship you anything for any later cycle.
An order already in fulfillment still ships. If your next order has already been charged and has entered our fulfillment process, that order will be picked, packed, and shipped as scheduled. We cannot pull it back off the line.
You are not stuck with it. If a final order ships after you cancel and you do not want it, it is covered by our Return Policy like any other order. Contact us and we will help you return it.

If you want to be certain a specific upcoming order does not go out, the surest approach is to cancel or skip that order in your account portal while its status still shows as scheduled or upcoming, rather than waiting until after it has been charged. If you are not sure where your order stands, call or email us and we will tell you.

7. Reminder notices before a renewal

We send subscription reminder emails to the address on your account before an upcoming charge. Each reminder identifies the subscription, the product, the amount we intend to charge, the date we intend to charge it, and includes a direct link to manage, skip, or cancel.

Where the automatic renewal law of your state requires a renewal reminder, requires it within a specific window before the charge, or requires renewed consent for a material change, we provide that notice on the schedule the law requires. This includes, without limitation, California's automatic renewal law. To make sure you receive these notices, keep a current email address on your account and add our sending address to your contacts so the reminders are not filtered.

8. Skip, pause, change frequency, move your ship date, and update payment

You do not have to cancel to make a change. All of the following are available in your account portal at store.bariatricpal.com/account, and our team can do any of them for you by email or phone.

Skip a shipment. Open the subscription and select Skip on the upcoming order. You will not be charged for that cycle, and the subscription resumes at the following one.
Pause. Put the subscription on hold and restart it when you are ready. While paused, you are not billed and nothing ships.
Change how often it ships. Select a different delivery interval. The new interval applies to future cycles.
Move your next ship date. Pick a new date to pull the next order earlier or push it later without changing the underlying schedule.
Change what is in it. Swap the product, change size, flavor, or variant, adjust quantity, or add another item to the same subscription. If the change affects the recurring price, we show you the new price before you confirm.
Update your payment method. Add a new card, change the card on file, or update an expiration date or billing address.
Update your shipping address. Change where future orders go.

Changes apply to orders that have not yet been charged and entered fulfillment. Make a change before your next charge date for it to take effect on that order.

9. Subscription pricing and what happens to discounts when you cancel

Subscription pricing, including any percentage off, member price, free shipping benefit, gift with subscription, loyalty accrual, or promotional rate, is a benefit of maintaining an active subscription. It is not a permanent price on the product.

When you cancel, the subscription discount ends with the subscription. Future purchases of the same item are at the regular one time purchase price shown on the product page at the time you buy.
We do not claw anything back. Cancelling does not retroactively remove a discount you already received, and we will not bill you the difference on orders that already shipped.
Promotional and introductory rates are not restored automatically. If you cancel a subscription that carried a limited time or introductory rate and later resubscribe, the rate available at that time applies. A prior promotional rate may no longer be offered.
Skipping or pausing does not end your discount. A skipped or paused subscription is still an active subscription, so your subscription pricing is preserved.
Order level promotions such as a free gift or a threshold based shipping benefit apply per order and only when that order meets the stated conditions.

10. Failed, declined, or expired payments

If a recurring charge is declined, we will notify you and retry the charge a limited number of times over the following days. Nothing ships until a charge succeeds. If we cannot collect payment, we may pause or cancel the subscription. A subscription that we pause or cancel for non payment is not a cancellation by you, and you can restart it at any time by updating your payment method in your account portal.

11. Returns and refunds on a subscription order that already shipped

Cancelling a subscription stops future charges. It is not by itself a refund request for an order that has already been charged or shipped. Refunds, returns, exchanges, and damaged or incorrect item claims on a shipped subscription order are handled under our Return Policy, on the same terms as any other order. Please read that policy for eligibility windows, condition requirements, and how refunds are issued.

If a subscription order was charged or shipped because of an error on our side, contact us and we will make it right.

12. Free trials and introductory offers

If we offer a free trial or a discounted introductory shipment that converts into an ongoing subscription, we disclose before you provide billing information: what you get during the introductory period, how long that period lasts, the exact date the first full charge occurs, the amount of that charge, and how to cancel before it happens. You can cancel at any point during an introductory period through any of the methods in Section 5 and you will not be charged the post trial price.

13. Pre-orders

When you place a pre-order, you are buying an item that is out of stock or not yet released. We may collect no payment or a partial deposit at checkout, store your payment method, and then charge the full or remaining amount when we fulfill the order. We will tell you the expected availability date and notify you of material delays.

You can cancel an unfulfilled pre-order at any time for a full refund of anything you have paid, by contacting us using the details below. Once a pre-order has been fulfilled it can no longer be cancelled, but it can be returned or refunded under our Return Policy.

14. Try before you buy

When you buy a try before you buy item, we authorize your payment method before fulfilling the order and give you a stated period to decide whether to keep it. We disclose the length of that period, the date the charge occurs, and the amount before you provide billing information. If you return the item within the stated period following the return instructions we provide, you are not charged. If the period passes and you have not returned the item, we charge your payment method the full amount.

15. Our right to cancel

We may cancel or decline to renew a subscription, or cancel any order, if a product is discontinued or unavailable, if there was a pricing or listing error, if payment cannot be collected, if we suspect fraud or reseller activity, or if the account is being used in a way that violates our Terms of Service. If we cancel, we will notify you and refund any amount charged for an order we do not ship.

16. Changes to this policy

We may update this policy. When we do, we will revise the date at the top of the page. If a change is material and affects an active subscription, we will notify you by email in advance, and where the law requires your consent to the change, we will obtain it before the change applies to you.

17. Contact us

Questions about a subscription, or want us to cancel one for you? Reach us any of these ways.

BariatricPal
BariatricPal
25 Corporate Circle, Suite 118
Albany, NY 12203
United States
Email: store@BariatricPal.com
Phone: (855) 957-2725 (Daily, 8:00 AM to 12:00 AM Eastern Time)
Contact page: store.bariatricpal.com/pages/contact-us